Privacy Policy

Introduction

electric-vein ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

Information You Provide

When you contact us or use our services, we collect:

• Name and contact details (email address, postal address)
• Employment history and pension-related information
• Correspondence and communications with us
• Service selection and case details

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Cookie data (with your consent)

How We Use Your Information

We use your personal data to:

• Provide pension dispute resolution services
• Communicate with you about your case
• Respond to inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our service obligations to you
• Consent: Where you have given explicit consent
• Legitimate Interest: To operate and improve our business
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your information with:

• Social protection authorities (when necessary for dispute resolution)
• Professional advisors (legal, accounting, insurance)
• Service providers who assist our operations (under strict confidentiality agreements)
• Law enforcement or regulatory bodies (when legally required)

We do not sell or rent your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain records of your case
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain case files for seven years after case closure, unless longer retention is required by law.

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

International Data Transfers

Your data is primarily processed within Ireland and the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place.

Cookies

We use cookies to enhance your website experience. For detailed information about our cookie usage, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For questions about this privacy policy or our data practices, contact us at:

electric-vein
42 Fitzwilliam Square
Dublin 2, D02 R124
Ireland
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Data Protection Commission if you believe we have not handled your personal data properly:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.electric-vein.com