Terms of Use

Acceptance of Terms

By accessing and using the electric-vein website ("Site") and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Site or services.

Services Description

electric-vein provides specialized pension record dispute resolution services, including but not limited to:

• Pension file audits and analysis
• Formal dispute preparation and filing
• Representation in appeals processes
• Liaison with social protection authorities

Our services are advisory and representational in nature. We do not guarantee specific outcomes, as final decisions rest with the relevant social protection authorities.

Eligibility

Our services are available to individuals who:

• Are at least 18 years of age
• Have legal capacity to enter into binding agreements
• Have pension records or contributions in Ireland

Service Engagement

Consultation and Assessment

Initial consultations do not create a client-service provider relationship. A formal engagement begins only when:

• You have selected a specific service
• We have confirmed our ability to assist with your case
• You have agreed to our service terms and fees
• We have issued a formal engagement letter or confirmation

Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information
• Supply all requested documentation in a timely manner
• Respond promptly to communications from us and authorities
• Inform us immediately of any changes to your circumstances
• Pay agreed fees according to the payment terms

Fees and Payment

Service fees are clearly stated on our Services page and in engagement confirmations. Payment terms:

• Fees are quoted in Euros (EUR) and are exclusive of any applicable taxes
• Payment is typically required before commencement of work, unless alternative arrangements are agreed
• Additional fees may apply if case complexity increases beyond initial scope
• Refund policies are case-specific and detailed in engagement letters

No Guarantee of Outcomes

While we apply professional expertise and diligence to all cases, we cannot guarantee specific outcomes. Success depends on factors including:

• The merit of your case and available evidence
• Decisions made by social protection authorities
• Changes in legislation or policy
• Completeness and accuracy of historical records

Our service obligation is to provide professional representation and advice, not to achieve a particular result.

Confidentiality

We maintain strict confidentiality regarding your personal information and case details, subject to:

• Legal obligations to disclose information to authorities
• Your explicit consent to share information
• Requirements to disclose in legal proceedings

For full details, see our Privacy Policy.

Intellectual Property

All content on this Site, including text, graphics, logos, and software, is the property of electric-vein or its licensors and is protected by Irish and international copyright laws.

You may not:

• Reproduce, distribute, or publicly display Site content without permission
• Modify or create derivative works from Site content
• Use automated systems to scrape or download Site content
• Remove copyright or proprietary notices

Prohibited Uses

You agree not to use the Site or services to:

• Violate any applicable laws or regulations
• Infringe on others' intellectual property or privacy rights
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Harass, threaten, or impersonate others
• Provide false or misleading information
• Interfere with the proper functioning of the Site

Limitation of Liability

To the fullest extent permitted by law:

• electric-vein shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services
• Our total liability for any claim shall not exceed the fees paid by you for the specific service giving rise to the claim
• We are not liable for delays or failures caused by circumstances beyond our reasonable control
• We are not liable for decisions made by social protection authorities

These limitations apply whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

Indemnification

You agree to indemnify and hold harmless electric-vein, its employees, and agents from any claims, damages, or expenses arising from:

• Your breach of these Terms of Use
• Your violation of any law or rights of third parties
• Your use of our services or Site
• Inaccurate or incomplete information you provide

Termination

We reserve the right to terminate or suspend access to our services or Site:

• If you breach these Terms of Use
• If you provide false information
• If we determine that continuing the service relationship is not appropriate
• For any reason with appropriate notice, subject to contractual obligations

Disclaimer of Warranties

The Site and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Site will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of content

Third-Party Links

Our Site may contain links to third-party websites. We do not endorse or assume responsibility for the content, privacy practices, or availability of third-party sites. Accessing third-party links is at your own risk.

Governing Law and Jurisdiction

These Terms of Use are governed by the laws of Ireland. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the Irish courts.

Dispute Resolution

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation. If negotiation fails, either party may pursue resolution through the Irish courts.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site or services after changes are posted constitutes acceptance of the modified terms.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any engagement letters, constitute the entire agreement between you and electric-vein regarding use of our Site and services.

Contact Information

For questions about these Terms of Use, please contact us at:

electric-vein
42 Fitzwilliam Square
Dublin 2, D02 R124
Ireland
Email: [email protected]